Online Complaint Form
Welcome to the Complaints page. We take all complaints seriously and are committed to addressing any issues or concerns you may have. This page provides information on how to file a complaint, what to expect during the process, and how we handle and resolve complaints.
If you believe you've been a victim of financial crime or have information about suspicious activities, it's crucial to report it:
Cybercrime refers to criminal activities carried out using computers, networks, or the internet. These crimes can range from identity theft and phishing scams to hacking and cyberstalking. Common types of cybercrimes include:
What to Expect After Filing a Complaint
Once we receive your complaint, here’s what you can expect:
Acknowledgment: You will receive an acknowledgment of your complaint within [insert timeframe, e.g., “48 hours”].
Investigation: Our team will conduct a thorough investigation into your complaint to understand the issue and determine the appropriate course of action.
Resolution: We will work to resolve your complaint as quickly as possible and will keep you informed of the progress and outcome.
Feedback: After the resolution of your complaint, we may ask for your feedback to ensure that you are satisfied with the outcome and to improve our services.